Returns Policy

At Brickyard Designz, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, you may return the items under the following conditions:

Eligibility

To be eligible for a return must be in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of the delivery date.

Non-returnable Items

Certain items are non-returnable, including personalized or custom-made products and items marked as final sale.

Return Process

To initiate a return, please contact us with your order details and reason for return. We will provide you with a return authorisation and instructions for sending your items back.

Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Thank you for shopping with Brickyard Designz. If you have any questions or need further assistance, please do not hesitate to contact us.